Return Policy

1. 48-Hour No Questions Asked Return Policy: At PawProz, your satisfaction is our priority. We understand that sometimes circumstances change or expectations may not be met. That's why we offer a hassle-free, "No Questions Asked" return policy for all eligible products within 48 hours of delivery.

2. Eligibility for Returns: To be eligible for a return, the following conditions must be met:

• The item must be in its original, unused condition with all tags, labels, and packaging intact.
• The return request must be initiated within 48 hours of the item's delivery, as confirmed by the tracking information.

3. How to Initiate a Return: To initiate a return, please follow these steps: a. Contact our customer support team at [support@pawproz.com] within 48 hours of receiving your order. b. Provide your order number, a brief description of the reason for the return, and clear photos of the item(s) being returned.

4. Return Authorization: Upon receiving your return request, our customer support team will review and respond within a reasonable timeframe. Once your return is approved, you will be provided with further instructions, including the return address.

5. Return Shipping: a. You are responsible for the return shipping costs unless the return is due to an error on our part or a defective item. b. We recommend using a trackable and insured shipping method to ensure the safe return of your item.

6. Refund Process: a. Upon receiving and inspecting the returned item(s), we will process your refund within 7-10 working days. b. The refund will be issued in the original form of payment used for the purchase. c. You will receive an email notification once your refund has been processed.

7. Exclusions: Please note that certain items, such as personalized or custom-made products, are not eligible for returns unless they are damaged or defective upon delivery. Such exceptions will be communicated at the time of purchase.

8. Contact Us: If you have any questions or need assistance with your return, please contact our customer support team at [support@pawproz.com]. We are here to assist you and ensure a smooth return process.

Thank you for choosing PawProz. We value your trust in our products and services, and we are committed to providing you with exceptional customer satisfaction.