Shipping Policy

1. Shipping Times: At PawProz, we are dedicated to delivering your orders promptly and efficiently. We strive to dispatch your items within 1-3 working days, typically within 1-2 days of order confirmation. Our standard shipping times may vary depending on your location and the product availability. Generally, you can expect to receive your order within 7-15 working days.

2. Tracking Your Order: For your convenience, we provide a tracking number for every order. Once your order is shipped, you will receive an email notification with your tracking information. You can use this tracking number to monitor the progress of your delivery and estimate the expected arrival date.

3. Shipping Methods: We utilize reputable courier services and postal providers to ensure the secure and timely delivery of your orders. The specific shipping method may vary based on your location and the nature of the products ordered.

4. Shipping Fees: Shipping fees are determined based on factors such as the weight of the items, destination, and shipping method selected. The applicable shipping charges will be displayed during the checkout process.

5. International Shipping: PawProz proudly serves customers worldwide. Please note that international orders may be subject to customs duties, taxes, or fees imposed by your country's customs authorities. These charges are the responsibility of the recipient and are not included in the product or shipping costs.

6. Support and Inquiries: We are committed to providing exceptional customer support. If you have any questions, concerns, or inquiries regarding your order or shipping, please do not hesitate to contact our customer support team at [support@pawproz.com]. We are here to assist you promptly and ensure your satisfaction.

7. Delivery Delays: While we make every effort to deliver your orders within the specified timeframe, please be aware that occasional delays may occur due to circumstances beyond our control, such as customs inspections, holidays, or unforeseen events. We appreciate your understanding and patience during such situations.

Thank you for choosing PawProz for your pet care needs. We are dedicated to delivering top-quality products to you and your furry friends, and we look forward to serving you with excellence.

Note: This shipping policy is subject to change, and any updates will be reflected on our website.